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Order & Shipping Policy

We strive to provide a seamless shipping experience while working with third-party logistics companies to book and manage your shipments.


Orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive an email with the PRO #, carrier, and anticipated delivery date once your order has shipped. 

Domestic Shipping Rates and Estimates

Our Buy Direct Platform allows you to order your materials and view your available shipping options at zero additional cost.

If you find that the shipping quote does not meet your expectations, we are happy to explore alternative shipping partners to ensure your satisfaction. Please note that a 5% shipping markup is assessed to off platform shipments to compensate this extra work. 

*It's important to note that any changes or modifications to your booking may result in additional costs. These extra charges are determined by third-party logistics companies, and we are unable to control these additional costs. Once a shipment is arranged, you are responsible for any additional accessory charges, such as liftgates, inside deliveries, change of address, appointment requests, etc.

Shipment Delivery Dates:

For LTL (Less Than Truckload) shipments, delivery dates are estimated and not guaranteed. In the event of a delay or discrepancy in the estimated delivery date, we can help communicate with the carrier; however, Hempitecture is not liable for any damages, losses, or expenses incurred as a result of delayed delivery.

Liftgate Delivery:

If you selected "No lift gate" for delivery, you must have a forklift on site to unload the insulation. You may not unload it by hand or you will incur extra charges that you are responsible for.


HempWool insulation arrives at the job site palletized and wrapped in a stretch wrap to secure the bundles of insulation to the pallet. The material is completely encapsulated, but should be kept in a dry environment out of direct sunlight. Each pallet weighs approximately 300-350 lbs with dimensions of approximately 48” x 48” x 96”.


You can bypass shipping with free local pickup at one of our warehouses by selecting pickup at checkout.


Each warehouse has different hours for pick-ups. Our logistics team will help you arrange a time that works best. You must have your order number and confirmation with our logistics department before going to the warehouse. If you show up without confirmation, they may be unable to release your materials.


When picking up products from our warehouses, you are responsible for having the proper equipment to transport pallets up to 96” high, you are responsible for having the proper equipment to secure your load, (i.e: ratchet straps), and you are responsible for any exposure to the elements that may be incurred transporting your material. The 8' tall pallets do not travel easily in the back of a pick-up truck at high speeds.

*If you are arranging your own truck for pickup, please share your BOL with us at PRIOR to pick up.

Distribution Warehouse Locations:



Hempitecture Inc.

421 E 500 S. #100  

Dock #3-5

Jerome, ID 83338

Monday to Thursday

10:00 AM - 4:00 PM MST




United Cold Storage

7311 E Hwy 34 

Loveland, CO 80537

Monday to Friday

8:00 am - 4:30 pm w/ final appointment @ 3:30 pm




HES Logistics

4200-A Industry Dr. E 

Fife, WA 98424

Monday to Friday 

7:00 am - 3:00 pm




McCloud Millworks
909 Mill Rd

McCloud, CA 96057

8:00am - 3:00pm

Call (415) 269-1666 for gate access



R&S Logistics

700 Dalen Ln

Loading dock # 3 & 4

Knoxville, TN 37932

Monday to Friday

8:00 AM - 4:30 PM EST



Steel Valley Container Structures LLC

11333 South Ave

North Lima, Ohio 44452

Monday to Friday

8:00 AM - 3:00 PM EST


New York

Seneca Falls Specialties & Logistics

50 Johnston St.

Seneca Falls, 13148

M-F 8:00 am - 3:00 pm


Quebec, Canada



385, Boulevard Industriel 

Asbestos, Québec, J1T 4T7

Monday to Thursday

9:00 AM - 5:00 PM EST


7:30 AM - 10:30 AM EST


International Shipping

We do not offer International Shipping at this time. We can, however, deliver to anywhere in the US and Canada - which includes shipping docks. If you are interested in shipping internationally, you need to book your own freight from the US. For more information please contact us at


Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Hempitecture is not responsible for these charges.


Shipping to P.O. boxes

We are unable to send this material to P.O. boxes. Please make sure that you have a physical address for delivery.


How do I check the status of my order?:

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available via your PRO #. 

If you haven’t received your order within 3 days of the estimated delivery date on your shipping confirmation email, please contact us at or (208) 487-6599 with your name and order number, and we will look into it for you. Because third-party carriers handle all transportation of freight, Hempitecture is in no way responsible for delays, early arrivals, or missed delivery dates.

Refunds, returns, and exchanges

Once your shipment has been picked up and is in transit, we cannot offer any refunds due to delayed deliveries, order changes, or any other reason excluding damage to your insulation.  

In the event that your order arrives damaged in any way, please email us as soon as possible at with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at

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